In this article, we will address the topic of Cainiao from various perspectives, with the aim of providing a comprehensive and enriching vision of this topic that is so relevant today. Along these lines, we will analyze its impact on society, its implications in different areas and the possible solutions or alternatives that can be proposed. Cainiao is a topic that has generated great interest and debate in recent times, so it is essential to explore its different facets to fully understand it. We hope that this article serves as a source of valuable information and a space for reflection and critical analysis about Cainiao.
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Industry | Logistics |
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Founded | 2013 |
Headquarters | Hangzhou, China |
Key people | |
Parent | Alibaba Group |
Website | www |
Cainiao Smart Logistics Network Limited (Chinese: 菜鸟网络科技有限公司), formerly known as China Smart Logistics Network, is a Chinese logistics company launched by Alibaba Group, jointly with eight other companies, on 28 May 2013.[1] On March 26, 2024, Alibaba, which holds approximately 64% of Cainiao's shares, said it would acquire the remaining 36% of Cainiao's shares.[2] As of May 2018, Cainiao was one of the largest unicorn companies in China, valued at 100 billion yuan.[3][4]
Cainiao ensures delivery within 24 hours to any region of China. The company also shares resources with other logistics companies.[5]
Cainiao operates a network of courier pick-up points known as Cainiao Stations (Chinese: 菜鸟驿站) across the Chinese mainland. These stations are strategically situated in residential neighborhoods and on university campuses, serving functions akin to traditional post offices. When a courier package is destined for a location within a Cainiao Station's service area, it is rerouted to the station and stored there. Recipients are notified to collect their packages, which are organized on numerical shelves and assigned a unique 4-digit code as they enter the station. Customers can locate their package using this code, and after finding it, they scan it at a self-service checkout machine to complete the pickup. Additionally, some Cainiao Stations provide services for sending packages.[6][non-primary source needed]
Cainiao Express (Chinese: 菜鸟速递) is a courier service. Customers can ship packages and documents by requesting a pickup through the Cainiao app. Cainiao can also be used as one of the shipping methods when selling items on Xianyu, a classified ads and online shopping app for used goods.[7] Cainiao also provides return shipping for items bought on Taobao.